About

By Managing Director, Fiona Mulhall. July 2009

As we have reached our 10th Anniversary, I thought it was time to update this page...

Since it's start as a website retailing Hornby model railways, we now operate three divisions. Those being:

• OnTracks.co.uk Our retail business - led by this website but also supporting mail order and personal shop sales. We continue to be one of the leading Model and Hobby retailers in our chosen fields.
• OnTracks Wholesale T/A Hornby International - our Importation and Distribution wing which is the UK Representative to a number of prestige and famous brands including those owned by Hornby plc - Lima, Rivarossi, Arnold, Jouef, Electrotren & MKD.
• OnTracks Services - our latest enterprise which provides warehousing and fulfillment services to a range of clients. These include PR firms, Magazine publishers and the A1 Steam Trust - operators of the Tornado steam locomotive. 

So our firm has grown from a part time business to one which fills two Units at our Business Park and peaks each Christmas with 23 staff. We serve customers throughout the world every year - and people just around the corner.

Many are by no means 'typical' modellers - in fact many are probably shopping with us for the same reason which caused me to start OnTracks! Back in 1998, I was off trying to buy a Christmas present for my husband - I felt intimidated by the old, dusty shop and decided there had to be a better way to display and sell specialist products - I was fortunate enough to have a technically minded husband, and some very good and supportive friends and family - the rest as they say is history.

We've received praise from many customers, suppliers and accolades from business organisations and the government. Including the Microsoft Award for Innovation in 2005.

From starting with 700 products from Hornby, our site has grown to offer about 20,000 products over a diverse range of model and hobby products - plus surprising items such as Children's Educational products. Our two warehouses now hold many of the most popular items, but our huge sales volumes of the complete range of items we offer, means we order and receive regular weekly supplies from all our importers.

Our team still take the same care in selecting your order from the warehouse and packing it as we did the very first order - I'm proud to say our first member of the team still works in our packing bay each week.

So, please enjoy wandering through our site - if you know what you are looking for the left hand menu's provide the quickest route to product groups, if you are new or not yet quite sure check out the Gift Ideas and Library buttons at the top of the page. And if you don't have time to buy today, then I can recommend subscribing to our Newsletter - where we chat each month about new or interesting items rather than simply 'selling' to you.

We also have our own OnTracks branded merchandise - simply click this link to visit our  Merchandise Store.

Have Fun!