Contact Us

There are real people behind this website! - feel free to contact us!

If you have a question our FAQ list may help more quickly than an email request.

Please click on the relevant email address below or contact us by post or telephone (see bottom of page)

E-mail us ...

Order tracking	Click Here
Missing Parts and instructions to old kits etc	Sorry, we can only help if you purchased an item from us.
General enquiries Arrange refunds/exchanges Arrange alternative payment methods Special requests Business/Press enquiries	info@ontracks.co.uk
Hornby & Scalextric Service Department	repair@ontracks.co.uk
Product and technical queries	tech@ontracks.co.uk
When things go wrong....	help@ontracks.co.uk
Place orders - (not secure)	orders@ontracks.co.uk
Report problems/errors with this website Make suggestions for this website	webmaster@ontracks.co.uk

Write to us ...

OnTracks Limited
Unit 1
Pontrilas Business Park,
Pontrilas,
Herefordshire
HR2 0AZ
United Kingdom

Other contacts ...

You can telephone us on 01981 241268 (Phones are answered 10 - 3 ONLY Mon - Fri)  Saturdays from Easter to October we are open by appointment only.

You can fax us on 08704 586 518

We are an authorised Hornby & Scalextric Service Centre

You can visit our Display area & Collection centre Mon - Fri 10am - 3pm (Sat  by appointment only). We are situated next to the village post office with ample free parking. The Showroom contains small static dioramas and displays of models. If you intend to purchase items from the showroom, a quick phone call can confirm if the product range is in stock or only available to special order to avoid a wasted journey.

You can also contact some manufacturers directly with any questions:

The Hornby and Scalextric technical help desk : 01843 233525

The Bachmann technical helpdesk 0870 7519990

You can find a map of our location at www.multimap.com .

Alternatively we are on the main X3 Cardiff to Hereford bus route. Ask for 'Pontrilas Post Office'. Click here to view the timetable. The bus connects to the railway station at Abergavenny and Hereford. Click here for rail timetables in the UK.

We look forward to seeing visitors and would encourage you to make a day out of it - the local area holds some fantastic scenery. Nearby we have Grosmont Castle, the Mappa Mundi (Hereford Cathedral), the Golden Valley and Hay on Wye (known as the largest bookstore in the world). The local Arts centre has an excellent Cafe and for more substantial food we can recommend the Dog and Temple Inns in nearby Ewyas Harold. For accommodation in the local area we can recommend some Self Catering Cottages.

Calls are at National Rate. We don't ring people or fax to numbers outside the UK - email is best and the cheapest solution for all of us.

VAT No.732260953
Company Registration No. 3809498

WEE Regulations: Click Here to see our Certificate

Data Protection Registration No. Z7168086. We do not sell our customer or email list to other organisations, your details will not be used by 3rd Parties for marketing purposes.