If you have a question our FAQ list may help more quickly than an email request.
Please click on the relevant email address below or contact us by post or telephone (see bottom of page)
E-mail us ...
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Missing Parts and instructions to old kits etc
Sorry, we can only help if you purchased an item from us.
General enquiriesArrange refunds/exchanges
Arrange alternative payment methods
Pontrilas Business Park,
Other contacts ...
You can telephone us on 01981 241268 (Phones are answered 10 - 3 Mon - Fri) You can fax us on 08704 586 518
You can visit our Display area & Collection centre Mon - Fri 10am - 3pm (Sat by appointment only). We are situated next to the village post office with ample free parking. The Showroom contains small static dioramas and displays of models. If you intend to purchase items from the showroom, a quick phone call can confirm if the product range is in stock or only available to special order to avoid a wasted journey.
You can also contact some manufacturers directly with any questions:
The Hornby and Scalextric technical help desk : 01843 233525
The Bachmann technical helpdesk 0870 7519990
You can find a map of our location at www.multimap.com .
Alternatively we are on the main X3 Cardiff to Hereford bus route. Ask for 'Pontrilas Post Office'. Click here to view the timetable. The bus connects to the railway station at Abergavenny and Hereford. Click here for rail timetables in the UK.
We look forward to seeing visitors and would encourage you to make a day out of it - the local area holds some fantastic scenery. Nearby we have Grosmont Castle, the Mappa Mundi (Hereford Cathedral), the Golden Valley and Hay on Wye (known as the largest bookstore in the world). The local Arts centre has an excellent Cafe and for more substantial food we can recommend the Dog and Temple Inns in nearby Ewyas Harold. For accommodation in the local area we can recommend some Self Catering Cottages.
Calls are at National Rate. We don't ring people or fax to numbers outside the UK - email is best and the cheapest solution for all of us.
Company Registration No. 3809498
WEE Regulations: We operate an in store take back service for waste electricals. When purchasing a new electrical item from us you can hand or post to us (at your cost) a similar electric product for us to recycle. For instance if you purchase a model train from Hornby we would accept another OO scale locomotive of any age, condition and brand for recycling. However, we would not accept a microwave of alternative model railway electrical item in exchange! You can supply the item for recycling to us within 7 days of purchase or receipt of your new product.
Data Protection Registration No. Z7168086. We do not sell our customer or email list to other organisations, your details will not be used by 3rd Parties for marketing purposes.