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Deliveries

 
Cost per shipment:

Standard UK - 2nd Class Royal Mail - ONLY £3.99 for orders via our website,  phone and postal orders. During times of Royal Mail strikes we offer a low cost courier option to most of the UK as an alternative, prices will be shown on our checkout pages.

Lightweight UK - 2nd class Royal Mail - £2.99 where you only have a single, lightweight item in your shopping basket. Over 4,000 small or light products have this option - each product included is clearly marked on the 'delivery info' section of the product page.

FREE UK DELIVERY - a selection of items include free delivery to a UK address. Such items are clearly marked on the 'delivery info' section of the product page. You can add as many free P&P items to your basket in whatever quantities you wish. Remember to qualify for FREE delivery you must only choose corretly marked items - adding other products will change the UK P&P to £3.99 when you checkout!

Remote UK - Orders weighing over 2kg, or with items too large for normal Royal Mail delivery incur a surcharge to these postcodes: AB, BT, IM, IV, KW, PA & PH. The total charge is £10.99

UK Express Delivery £7.99 (Remote UK £12.99 2 day service). This requires a signature on delivery - but we can ship to an office or alternative address.  If we have to back order one or more items we will send subsequent shipments via Royal Mail.
 
Western Europe - Airmail -  £7 per KG

Eastern Europe - Airmail - £9.99 per KG

Rest of the World - Airmail - £5 per order (slightly more to South Africa)

Restricted Christmas opening hours:
 
We will be closed on the following days:
25th December - Christmas day
26th December - Boxing day 
 1st January - New Years Day
 
 
 
 Don't miss that delivery:
Worried you will be out when your parcel arrives? Solve the problem with a Hippo Box.



Speed:
We will ship your order anywhere in the world as quickly as possible.

Most model & hobby products are fragile so we take extra care to ensure every item is safely packaged.

Once your order is ready to ship we send via Royal Mail (unless you choose and pay for a faster delivery service). To the UK this means deliveries generally arrive within 4 working days of our email notifying you we have shipped. For the rest of the world items usually arrive within 5 -14 days. However we are not responsible for delivery times once items leave us using standard services. We also can't chase progress once shipped.

You can upgrade your UK deliveries to a faster, and tracked courier service at the time of ordering.

Dispatch times:
Unlike a local model shop where you are limited to items they happen to have in stock, here at OnTracks you can order from our suppliers complete ranges - including many hard to find items and products which are due to be released but not yet available.

We hold the most popular items in stock for immediate delivery, all other items are ordered from suppliers to meet your requirements. Once your order is received we will email you if this effects your order. We generally order each Monday morning with stock arriving during the course of the week (we order from some manufacturers in Europe directly which means their stock arrives early the following week - but we benefit from better availability than many other sources).

Part Sends:
The industry works on a batch production method of producing models. Generally about 80% of a manufacturers range is available at any time. Other items are 'not yet produced' or temporarily out of stock.

We do not aim to delay orders because of a particular product being out of stock with a supplier, so we frequently part send orders to give you the largest number of items as quickly as possible.

We offer a 'Fair Play' Postage policy for UK deliveries, we ship items available immediately or within a  week of your order for a single P&P charge shown when you check out. Subsequent shipments (e.g. for items with a future release date or where they are out of stock in the UK) will incur a subsequent postal charge. 


Deliveries to European Union (EU) Countries:
Being in the Common Market saves you any Customs and Excise charges. You instead pay the UK VAT, which is automatically included in the prices shown. Shipping charges are based on weight or volume of your order. In general the more you order from us the cheaper the shipping price as a total of your order becomes - we benefit from discounts as weights for each individual parcel rise.  We calculate any shipping costs at time of shipment. Our checkout system shows you the price per KG.

Deliveries outside the European Union (EU):
We frequently ship to countries through out the world.

We have a unique, easy to understand method for calculating your shipping charges. We charge a small fixed fee and in addition retain the VAT (Sales Tax) which is automatically included in our prices. So you generally pay the prices shown on this website, plus the small admin charge.

Some items are very large or heavy for their value and this systems fails to cover postal charges. In these cases we will contact you in advance to agree the surcharge. Where possible we indicate products which may cause a problem during the check out process on this website.

Deliveries to BFPO addresses
We are happy to send items to any BFPO address. We use normal services as well as the British Armed Forces own internal mail service. Shipping charges are usually at Standard UK rates. If you wish to receive your items VAT Free please fax your Exemption certificate to us on +44 8704 586 518.

Deliveries to Jersey & Guernesey
Please choose UK Standard delivery. We will deduct the VAT and charge postage at cost. 
Popular
NEW
Postage Costs
Selected items include FREE UK delivery. Plus 5,000 Lightweight items cost just £3 UK P&P each.

Alternatively fill your basket with Standard UK delivery just £3.99


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